Technical Support
Smart Pave Solutions is a great choice to outsource in case you are facing challenges with technical support services. With our adaptable tech support system, our customers enjoy expertise from a team of experienced and skilled set of people. At Smart Pave Solutions, we take 24×7 technical support services a step higher by making sure that we comprehend our customer’s system variables, business environment, and business requirements. These aspects qualify us as an excellent technical services firm.
Our technical helpdesk services
Smart Pave Solutions serve customers worldwide with daily, 24×7, of various levels- Level 1, Level 2 and Level 3 -technical support services to a myriad of business-customer and business-business set up. We can examine your call centre help desk requirements with our rigorous process and adequate services.
Enterprise technical helpdesk services
- Issue resolutions.
- Knowledge management.
- Application support.
- Reporting and decision support.
- Software support.
- Trouble ticket management.
Pre-sales support and services
- Lead generation and qualification.
- Customer analysis.
- Information provision.
- Order management
Customer sales and support services
- Payment support
- Resolving billing issues
- Order processing/provisioning
- Sales support
Post-sales support services
- Troubleshooting and problem resolution.
- Installation support.
- Warranty support.
- Return authorization.
- Desktop support.
- Application support.
Managed technical support services.
- Network support.
- Remote network services.
- Remote server services.
- Remote infrastructure support.
Technical support services(L1 and L2).
- Voice.
- Email.
- Online chat support.
Benefits of outsourcing to Smart Pave
The strategic call centre technical support is inclusive of : Pre-sales IT Help Desk, Tier 1/ Tier 2 Help Desk for distributed and campus based users, shrink-wrapped application support, business application support, service provisioning, high-end technical support and managed services.
you can have instant access to the expertise from a team of experienced and skilled set of people in a sophisticated IT-enabled Call Centre Infrastructure, in a 24×7 technical support services environment within agreed-upon response times underpinned by SLAs.
The technical support consultants and the customer teams at Smart Pave Solution work closely with the customer team in developing innovative solutions and resolving technical issues. We influence the technical resources, knowledge banks and competency centres to turn up with significant and timely online computer support services. The well planned call centre technical support team ensures superior conveyance of services through our meticulous training, recruitment, and development programs.
- Cost-effective online computer support services.
- Experienced and trained technical helpdesk executives.
- 24×7 Call centre technical helpdesk services on a daily basis.
- Flexible pricing methodology and pricing models.
- Improved customer support services.
- Streamlined business processes.
- Save on time, effort and resources